Refund Policy

At Masaafat, we want you to be completely satisfied with your bedding and home decor choices. If your purchase does not meet your expectations, we are here to help.

1. Return Eligibility
To be eligible for a return, please ensure that:
The item is in its original condition, unused, and unwashed.
The return request is initiated within 3 days of receiving your order.

2. How to Initiate a Return
To start your return process, please contact our support team at masaafatsupport@gmail.com or +92 323 6171311 with your order number or order name and the reason for the return.

3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that processing times may vary depending on your bank or payment provider.

4. Shipping Costs
Unless the item arrived damaged or defective, return shipping costs are the responsibility of the customer and are non-refundable.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.

Need Assistance?
If you have any further questions regarding our refund policy, please don't hesitate to reach out to us at masaafatsupport@gmail.com or +92 323 6171311