Return & Refund Policy
At Masaafat Online Store, we value customer satisfaction and aim to provide high-quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
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The item is defective, damaged, or incorrect.
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The request is made within 2 days of receiving your order.
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The product is unused, unwashed, and in original packaging with tags intact.
Items that show signs of use, damage, or alteration will not be eligible for return.
2. How to Request a Return
To initiate a return:
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Contact our support team at masaafatstore@gmail.com or +92 311 0415112
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Provide your order number, reason for return, and photos (if applicable).
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Our team will review your request and provide return instructions.
3. Return Shipping
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If the return is due to our error (wrong or defective item), we will cover return shipping costs.
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If the return is due to a change of mind, the customer is responsible for return shipping charges.
Shipping fees are non-refundable.
4. Refund Process
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to the original payment method or as store credit, depending on availability.
Processing times may vary depending on your bank or payment provider.
5. Exchanges
We offers exchanges for defective, incorrect items. If you need a different item, please request a return and place a new order.
6. Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank or payment account again.
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Contact your payment provider.
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If the issue persists, email us at masaafatstore@gmail.com or +92 311 0415112
7. Cancellations
Orders may be canceled before shipping , shipped order can't be cancelled.
8. Contact Us
For any questions regarding returns or refunds:
Masaafat Online Store
Email: masaafatstore@gmail.com
Phone: +92 311 0415112